WHAT IS OUR RETURNS POLICY?
We hope that you will love everything you buy from us, however if this is not the case, we promise to refund any item you are unhappy with. You must notify us, via email, within 7 working days of receiving the items and return it to us in perfect, saleable condition within 14 days of the date shown on your dispatch note (as per the Distant Selling Act).
When returning items to us, please place your returned goods in their original packaging and do not remove any labels or tags. Items must be unused and undamaged if returning to us. If we cannot safely resell an item as new, we cannot accept the item as a return.
HOW DO I RETURN AN ITEM?
Please follow the below process for returning your parcel to us:
- Re-pack the item in its original packaging with labels and tags still attached.
- Return the package by using the Post Office or any other delivery company and obtain proof of postage.
Shipping and packaging costs both to and from us will remain the responsibility of the customer and refunds will be only for the purchase price of the products. We recommend sending returns via registered post as we cannot be held responsible for unregistered packages lost by a third party shipper.
Keep your receipt safe as you will need this as your proof of return.
All returns must be accompanied with the purchasers Name, Address and Order Number to facilitate us to process your refund promptly.
1 The Paddocks Court,
HOW DO I RETURN A FAULTY ITEM?
If you receive a faulty item and would like a refund, please send us a message via our Contact Us page, either by email or using the online contact form, advising us of your order number, along with the name/product code of the item affected and the details of the problem, so that we may investigate this for you.
Please return the item to us following the same procedure as stated in the section above, ‘How do I return an item?’
We‘ll examine the faulty product and be in touch with information of what refund you are entitled to via email within a reasonable period of time.
HOW LONG WILL MY REFUND TAKE TO BE PROCESSED?
If you would like to return an item, we will refund you within 30 days of the day that we email you to confirm that you are entitled for a refund. Please note, this is provided that the product returned is received back to us within the 14 day returns period or is faulty.
Faulty products returned by you will be refunded in full, including a refund for the delivery charges for sending the item.
In the event that we do not receive your returned goods, we will ask you to provide the receipt from the Post Office/Delivery company as proof of postage. We reserve the right to refuse a refund if you are unable to provide the certificate of postage.
We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
References in this Returns Policy to: “we” and “us” are to BowWow Boutique ; “Products” are to products listed on our website www.bowwowboutique.ie (“Website”); and “Contract” are to the contract between you and us in respect of the sale of Products via our Website. Each time you make a purchase of Product(s) via our Website, you enter into a Contract with us. If you buy a number of Products in one order to be delivered to the same address, the Contract shall cover all the Products in that order. If you order Products to be delivered to different delivery addresses, there shall be a separate Contract in place in respect of each delivery address and each Contract shall cover all the Products being delivered to that address. For further information about the Contract, please read our Terms and Conditions.
This does not affect your statutory rights.